State Farm® Insurance Agent Susanne Godau

"Susanne and her team provide fantastic customer service! Susanne was extremely responsive and took extra time to thoroughly walk through each of my auto insurance policy options. Susanne and her team take an interest in their clients to ensure that they can select the best policy that fits their needs. While purchasing a new car at the same time as changing over my auto insurance policy, Susanne and her team made switching to State Farm a seamless process."

"Above and beyond. Outstanding. Had horrible claim case that lasted through the Christmas and New Years months. To get my loss recovered, I had to live at hotels with an ailing parent. Susan took it as her own hardship, and helped expedite the process tirelessly during the entire course. She is just so exceptional and caring. I recommend her most highly. Her entier team is just as awesome. Thank you!!!"

"Susanne Godau is a true professional. She helped me properly evaluate and determine my property insurance needs. She is extremely knowledgeable and patient. She took the time to answer my questions and to learn my situation, so to give me focused feedback to meet my needs. I would highly recommend her to anyone who wants to purchase insurance."

"If I could give Susanne Godau and Park Avenue State Farm one star I would. My mother was a customer of Susanne Godau for over 25 years with a auto and home policy. She rarely needed to use her policy and I would usually ask her to shop around as she is in her 70s and could get a better rate. My mom refused because she felt she had a LOYALTY to Susanne and Park Avenue State Farm which was a HUGE mistake! My mom called State Farm to file a claim because she has car damage on her passenger side bumper. I will not bore everyone with the details but this process was HORRIBLE! She was treated HORRIBLY! Susanne did not return phone calls to a 25+ year loyal customer, Karen in the Park Avenue office actually told my mom to "hurry their conversation up because she had to pick up her grandson" My mom was told she would get reimbursed for a rental, she had to call and follow up with claims because no one in the office made it their business to make my mom a priority. My mom accepted this treatment and it made me so angry because my mom finds it difficult to stand up for herself! I would NEVER be a customer to State Farm, especially the Park Avenue office because the commercial about "like a good neighbor" did not seem to apply to my mother!"