State Farm® Insurance Agent Susanne Godau
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Leon Miller
August 30, 2024
"Susanne and her team is extremely knowledgeable and helpful, it is a delight to work with them. I highly recommend this business."
"Thank you for your five-star review! We are thankful for your trust in our team and look forward to continuing to work with you. You have many choices and thank you for choosing State Farm!"
Lana Hardy
August 30, 2024
"We have always had the best of service from Susanne and her staff. They are concerned as neighbors and they are courteous to work with. Thank you for many years of service on our behalf."
"Lana, thank you so much for the kind words. It is a pleasure working with you and your mother for all these years. We value your business and truly appreciate the kind words. "
Victor Hernandez
August 28, 2024
"Very bad customer service. I was trying to get an estimate to change my insurance. But they’re not such a friendly as in the commercial you always see. This particular office have a lack of kindness and respect for the costumer. The employee was very rude since he picked up the phone and noticed my accent, he was very disrespectful and rude during all the phone call, he didn’t even tell me his name when I asked for it. He just told me a stupid nickname. I don’t know who hire this people, but customer service in essential for a successful business. I’m pretty sure the reviews of this location are fakes or paid. Very disappointing."
"Thank you for sharing your experience with us. I sincerely apologize for the negative interaction you had with our office. I tried to contact you but was unsuccessful. Your feedback is crucial in helping us improve, and I appreciate you bringing this to our attention. If you are willing, I would like to personally discuss your experience further and see how we can make it right. Please feel free to reach out to us directly at 201-635-1100. Susanne"
Jay Petrie
August 28, 2024
"Friendly and professional. Susan and staff went out of their way to get me the best deal possible. Thankyou🙏"
"Thank you so much for your five-star review! We're delighted to hear that our team provided you with friendly and professional service., going out of their way to get you the best deal possible. Your satisfaction is our top priority and we're glad we could meet your expectations. Thank again for choosing us! Susanne"
Larry Corbo
August 8, 2024
"Adriana was a pleasure to deal with."
"Thank you for your feedback! We're thrilled to hear that Adriana was a pleasure to work with. If you need any further assistance, please don't hesitate to reach out. We're here to help. - Susanne"
Andrea dole
June 18, 2024
"This agency is great! Very responsive, timely and professional at all .Great service and answering any questions I may have. I recently got my home owners insurance with Adriana at State Farm and it was nothing but exceptional services with all their team members."
"Andrea, thank you for sharing your positive experience with Adriana and we are looking forward to helping you now and in the future with all your insurance needs. We truly appreciate your business . "
Analaura Ramirez
June 18, 2024
"I love having my insurance with Susan’s office .Every time I need something done, I can count it will get done with friendly and personal service and at the best price possible. I love talking with Adriana, she is the best."
"Analaura, thank you for taking the time to share your experience with my team. I am glad Adriana was able to help you with your insurance needs, and we look forward to working with you now and in the future for your insurance needs. "
MannaWealth
June 1, 2024
"I appreciate the courtesy and professionalism from Adriana Ramirez, she was very patience and explained everything about my cars and house policies. Also, she found the best deal to my pocket and help me saving a great amount of money by going with them. I’m a happy and satisfied client with my policies, thank you Adri for a job well done."
"Thank you for sharing your positive experience with Adriana Ramirez. We're delighted to hear that her courtesy, professionalism, and patience made a significant impact. It's wonderful to know that she explained all the information clearly about your car and house plans and found the best deal to help you save money. Thank you for taking the time to leave a review! We appreciate your feedback! -Susanne"
Valentina Giraldo
April 29, 2024
"My experience with State Farm was very pleasant and helpful. Susan was very informative and took her time and answered any questions or concern that I had. I would recommend this office to my friends and family"
"We are thrilled to hear that you had a good experience working with our team! Providing informative and timely service is a top priority. Thank you for recommending our office to your friends and family. We truly appreciate your trust and confidence in us!"
Daina
April 29, 2024
"I have no regrets after I switched insurance providers. Susan was able to offer competitive quotes and suggested the right package to suit my needs. What stood out the most about this office was their great customer service and promptness."
"We're delighted to hear that you're satisfied with your decision to switch to State Farm for your insurance needs! We pride ourselves on our customer service and promptness. Thank you for choosing us! - Susanne"
lisselot salas
April 29, 2024
"I found it exceptionally easy to work with Susan and the team at State Farm insurance. Referred them to friends who had similarly great experiences. Really happy to have their help."
"Thank you so much for your kind words! We're happy to hear that you had a positive experience working with our agency. It means a lot to us that you not only found our services exceptional but also referred us to your friends. We're here to help anytime you need us! - Susanne"
Stephen Koenigsamen
April 4, 2024
"The State Farm Office Staff goes above and beyond for their clients. Very professional and knowledgeable."
"Hi Stephen, thank you so much for sharing your positive experience with our office! I am pleased to hear that you view our team as professional and knowledgeable. If you need anything else, please don’t hesitate to reach out! - Susanne"
Iris Rogers
October 6, 2023
"Susanne is such a pleasure to work with. She is very knowledgeable and took care of everything I needed quickly and efficiently . I would recommend her to everyone for any and all of your insurance needs"
"Thank you for your excellent review, Iris! I am pleased to hear that you had such a positive and efficient experience. Your recommendation is very important to us, and we appreciate your support. Thank you again for taking the time to leave a review. If you need help in the future, we are here! Susanne"
Cameron Barnett
May 4, 2023
"Susanne and her team provide fantastic customer service! Susanne was extremely responsive and took extra time to thoroughly walk through each of my auto insurance policy options. Susanne and her team take an interest in their clients to ensure that they can select the best policy that fits their needs. While purchasing a new car at the same time as changing over my auto insurance policy, Susanne and her team made switching to State Farm a seamless process."
"Hi Cameron, Thank you so much for the excellent 5-star review. We are so glad that we were able to help. We appreciate your business. Susanne"
Sisoeli A
April 27, 2023
"Above and beyond. Outstanding. Had horrible claim case that lasted through the Christmas and New Years months. To get my loss recovered, I had to live at hotels with an ailing parent. Susan took it as her own hardship, and helped expedite the process tirelessly during the entire course. She is just so exceptional and caring. I recommend her most highly. Her entier team is just as awesome. Thank you!!!"
"Ellie, thank you for your kind words. I know how difficult it must have been to be out of your home. I am so glad you are back in your home. We appreciate your business. "
Annemarie Maiorano
April 12, 2023
"Susanne Godau is a true professional. She helped me properly evaluate and determine my property insurance needs. She is extremely knowledgeable and patient. She took the time to answer my questions and to learn my situation, so to give me focused feedback to meet my needs. I would highly recommend her to anyone who wants to purchase insurance."
"Annemarie, I am glad I was able to help you secure insurance. I truly appreciate you insuring with State Farm. "
Gulay Turan
December 3, 2022
"Thank you for help !!! He was so helpful....."
"Glad you were pleased with the service you received. Thank you for working with State Farm."
Felicia FASULLO
December 8, 2021
"If I could give Susanne Godau and Park Avenue State Farm one star I would. My mother was a customer of Susanne Godau for over 25 years with a auto and home policy. She rarely needed to use her policy and I would usually ask her to shop around as she is in her 70s and could get a better rate. My mom refused because she felt she had a LOYALTY to Susanne and Park Avenue State Farm which was a HUGE mistake! My mom called State Farm to file a claim because she has car damage on her passenger side bumper. I will not bore everyone with the details but this process was HORRIBLE! She was treated HORRIBLY! Susanne did not return phone calls to a 25+ year loyal customer, Karen in the Park Avenue office actually told my mom to "hurry their conversation up because she had to pick up her grandson" My mom was told she would get reimbursed for a rental, she had to call and follow up with claims because no one in the office made it their business to make my mom a priority. My mom accepted this treatment and it made me so angry because my mom finds it difficult to stand up for herself! I would NEVER be a customer to State Farm, especially the Park Avenue office because the commercial about "like a good neighbor" did not seem to apply to my mother!"
"Felicia, I am truly sorry your experience with my office was negative. I have worked with your mother for many years, and I value her business. I will reach out to your mother directly to review any concerns she may have and assist her."
Oscar Delgado
March 16, 2021
"Very nice people and very reliable and I am very happy with the price and coverage of my insurance"
"Oscar, thank you so much for the kind words. We value you and your business."
Bart Gelormino
March 7, 2021
"Susanne rocks!"
"Thank you Bart. It’s a pleasure working with you."
Brent Kottner
November 16, 2020
"Always a pleasure to speak with Susan. She’s conveniently located and very willing to help you think through the best options for protecting you entirely."
"Brent, we appreciate your business. Thank you for insuring with State Farm."
Marcia Tarnoff
January 7, 2020
"Susan is truly a partner to "insuring" my best interest is met, not only in time of crisis. I also trust Susan so we do more with her than just car insurance. I highly recommend Susan and her team."
"Marcia, thank you for insuring with State Farm. We value your business."
Steve Lisi
October 31, 2019
"Susan and her team are true professionals. From competitive prices to outstanding customer service, I could not be more satisfied with my choice to go with Susan @State Farm."
"Steve, thank you for letting us know that you are pleased with our service. We appreciate your business."
Mario Tripi
October 17, 2019
"Susan and her team are true professionals. Any questions and concerns I may have she is a call away and always ready to answer. If your looking to shop around for life insurance/car insurance home loans Susan and StaeFarm has you covered."
"Thank you for the opportunity to service you for your life, auto and home insurance. We appreciate your business."
Michael Yanak
April 27, 2018
"Susan has always provided excellent service. Her office is very responsive and she takes the time to understand our needs and recommend a variety of options."